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System requirements

In order to run your software, you need to ensure that the following pre-requisite system requirements are met. You will be required to enter your Wilcom username and password to open the software, a internet connection is required to validate the username and password. Check that your PC meets the system requirements. Check CPU/RAM as well as hard disk space. The table below provides minimum system requirements.


Intel® Core i3/5/7 or AMD Athlon FX

3GHz + Latest 64-bit (x64) multi core processor
Operating system

Microsoft® Windows® 10 (64-bit Edition), Microsoft® Windows® 8.1 (32-bit or 64-bit Editions), Microsoft® Windows® 7 (32-bit or 64-bit Editions), all with latest service packs and updates installed.

Microsoft® Windows® 10 (64-bit Edition) with latest updates installed.

BrowserI.E. 11.0 or LaterI.E. 11.0 or Later
Memory8 GB16 GB or more
Hard disk size80 GB256 GB or More (Solid State Drive)
Free disk space40 GB60 GB or More
Graphics cardSupport for Highest Color (32bit) and resolution (1600 X 900)Support for DirectX 9 graphics with:
WDDM Driver
2GB of graphics memory (non-integrated)
Pixel Shader 2.0 in hardware bits per pixel
Dual Monitor Capable
Monitor1600 X 900 screen resolutionDual monitors capable of displaying 1920 X 1080 screen resolution
SoundRequired for multimedia training.
Internet connection

Internet connection required to sign in to authenticate Hatch software, receive software updates and access online content. You can use Hatch embroidery software offline provided you connect to the Internet at least once every 60 days so that we can validate your software license.