Security messages
This page describes the messages related to software security.
On this page...
Valid license could not be found
Error: A valid license to run the software could not be found (H0007).
Cause : The hasp dongle driver has not installed correctly.
Steps to resolve:
- Run Command Prompt from the Windows Start menu.
- In the command prompt dialog, input the following command line: "C:\Program Files (x86)\Wilcom\Hatch Embroidery Software\BIN\haspdinst.exe" -purge.
- Hit the <Enter> key on the keyboard. Click OK when the driver has been removed and close the dialog.
- In the command prompt dialog, input the following command line: "C:\Program Files (x86)\Wilcom\Hatch Embroidery Software\BIN\haspdinst.exe" -i -kp.
- Again hit the <Enter> key on the keyboard. Click OK when the driver is finished installing and close the dialog.
- Open your embroidery software.
HASP LM not running during installation
Error: HASP LM is not running during the installation
Cause : The anti-virus software has blocked the security driver from installing.
Steps to resolve:
- Cancel the installation of your embroidery software.
- Temporarily disable your anti-virus software.
- Restart the embroidery software installation.
- After the installation has completed, re-enable the anti-virus software.
