In order to run your software, you need to ensure that the following pre-requisite system requirements are met. You will be required to enter your Wilcom username and password to open the software, a internet connection is required to validate the username and password. Check that your PC meets the system requirements. Check CPU/RAM as well as hard disk space. The table below provides minimum system requirements.
Intel® Core i3/5/7 or AMD Athlon FX
|3GHz + Latest 64-bit (x64) multi core processor|
Microsoft® Windows® 10 (64-bit Edition), Microsoft® Windows® 8.1 (32-bit or 64-bit Editions), Microsoft® Windows® 7 (32-bit or 64-bit Editions), all with latest service packs and updates installed.
Microsoft® Windows® 10 (64-bit Edition) with latest updates installed.
|Browser||I.E. 11.0 or Later||I.E. 11.0 or Later|
|Memory||8 GB||16 GB or more|
|Hard disk size||80 GB||256 GB or More (Solid State Drive)|
|Free disk space||40 GB||60 GB or More|
|Graphics card||Support for Highest Color (32bit) and resolution (1600 X 900)||Support for DirectX 9 graphics with:|
2GB of graphics memory (non-integrated)
Pixel Shader 2.0 in hardware bits per pixel
Dual Monitor Capable
|Monitor||1600 X 900 screen resolution||Dual monitors capable of displaying 1920 X 1080 screen resolution|
|Sound||Required for multimedia training.|
Internet connection required to sign in to authenticate Hatch software, receive software updates and access online content. You can use Hatch embroidery software offline provided you connect to the Internet at least once every 60 days so that we can validate your software license.