This section provides help for solving problems with your embroidery software. It includes procedures for checking your system’s requirements and settings, reverting to original values, and testing disks and connections. It also lists causes for common error messages and problems.

If you encounter a problem, refer in the first instance to the User Guide or you Windows manual, or documentation supplied with your machine. If you are unable to solve a problem, you should contact your machine reseller. However, before seeking help, check that your PC meets the system requirements, and check the security messages in this section.